What Cerritos Homeowners Say About DryMark Restoration Cerritos
We’ve restored over 12,000 homes since 2011, and every job starts with a written price and ends with a documented photo record. In Cerritos, where slab leaks from aging copper plumbing and Santa Ana wind-driven rain intrusion are common calls, our reputation lives in what customers say after the trucks leave. These are their words, not ours.
Recent Reviews
“We came home from dinner at Los Cerritos Center to find our laundry room flooded from a failed washing machine valve. Alicia’s crew was here in 47 minutes, extracted the standing water, and set up Dri-Eaz dehumidifiers and air movers before midnight. The written scope was $3,200 and the final invoice matched it exactly. They even photographed every wall cavity before closing it up.”
Angela W., Cerritos
“Mold behind our guest bathroom vanity after a slow leak. Another company quoted $8,400 for full gut-and-replace. We brought that estimate to DryMark for the free second opinion. Alicia walked us through the moisture readings, showed us the affected square footage was 14 square feet, not 90, and wrote a scope for $2,800 with containment and HEPA filtration. Third-party post-remediation test came back clean.”
Cole K., Cerritos
“Sewage backup in our ground-floor unit near Heritage Park during the February 2024 storms. I didn’t even know where to start with insurance. The technician documented everything with photos, created a daily drying log with psychrometric data, and sent it directly to our adjuster. The claim paid in full. The 365-Day Done Right Promise meant something when we found a soft spot two months later and they fixed it, no argument.”
Michelle N., Cerritos
“Kitchen fire from a grease flare-up. Smoke damage throughout the open plan. What impressed me wasn’t just the equipment, it was that every technician who entered our home was named, background-checked, and in uniform with a visible license. Alicia’s origin as a former claims adjuster showed. She knew exactly what documentation State Farm would need and produced it before they asked.”
Heather R., Cerritos
“Second time we’ve used them. First was a slab leak in 2019 near the Cerritos Auto Square area. This time it was storm water through a compromised roof vent during a Santa Ana event. Same experience: live person answered at 11 PM, crew dispatched, written price before anyone touched a tool. The vapor pressure differential readings were explained in plain English. I understood why the drying took four days instead of two.”
Angela W., Cerritos
“Biohazard situation in a rental property we own near Carmenita Road. Needed same-day response for tenant safety and liability reasons. Alicia’s team handled it with discretion, full PPE, and proper disposal documentation for the health department. The written scope included every line item, no surprise charges for ‘additional PPE’ or disposal fees that weren’t in the original. Haven Standard, Clause 1 in action.”
Cole K., Cerritos
Why Customers Trust Us
The pattern in these reviews isn’t accidental. It’s The Haven Standard, built in 2011 when Alicia Brennan saw homeowners lose legitimate claims to documentation gaps. Every review mentions the same elements: written price before work starts (Clause 1), photo-documented visits, direct adjuster coordination, and the 365-Day Done Right Promise that outlasts the invoice.
Our technicians arrive named, licensed, insured, and verified. The equipment, Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry systems, produces the daily moisture logs that turn restoration work into payable claims. No voicemail trees on emergency lines. No scope creep once we’re inside your home. If it’s not done right, we make it right, in writing, not as a favor.
We don’t ask for trust. We document for it.
Call (562) 600-5083 for a free second opinion on any competitor’s written estimate, or to schedule assessment with a written scope before any work begins.
Written by Alicia Brennan, Owner at DryMark Restoration Cerritos, serving Cerritos since 2011.